Isaac Asimov once said “It is change, continuing change, inevitable change, that is the dominant factor in society today. No sensible decision can be made any longer without taking into account not only the world as it is, but the world as it will be”.
He must have been thinking about HMRC and the continuing ongoing change going on there.
In an article published on Economia the ICAEW’ magazine, Raymond Doherty, advises that from 1 October HMRC is replacing its business structure into three groups:
Customer Strategy and Tax Design – which will bring together the customer strategy, tax policy, process design and tax assurance teams, led by Jim Harra Customer Services – an expanded group to include all its big operational teams, led by Ruth Owen Customer Compliance – to tackle non-compliance and enforcement for all customer groups, including large businesses, led by Jennie GrangerHMRC’s Chief Executive Jon Thompson said that the move will “deepen our specialist skills and knowledge, and will help us to respond more flexibly and speedily to changing business and customer needs”.
He added, “It will also make it easier to do things consistently, for example, establish our once-and-done approach across all our interactions with customers.
“Having fewer groups – whose responsibilities are clearly defined – will make it easier for both colleagues and customers to know who to talk to.”
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