HMRC have published their performance data from April to June 2016, which shows that they’ve secured more compliance revenue and met, or exceeded, all their customer service targets compared to the same period last year.
HMRC’s compliance activity secured £5 billion in revenues during the first quarter of 2016-17 – £1.2 billion more than last year.
They handled 89% of customer call attempts against a target of 85% and answered calls in an average of five minutes, against the target for the year of no more than six minutes.
they also received and cleared 80% of post within 15 working days against the target for the year of at least 80%, and turned around 98% of post within 40 days, against the target of 95%.
HMRC’s full performance update can be found on GOV.UK.
